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“The major challenge which brought us to Pecos River was the total lack of teamwork among the senior staff of our operation. We needed to correct this situation as quickly as possible for two reasons. First, to improve the performance of the existing operations. And, more importantly, to assist us in dealing with the many varied and stressful challenges of building and starting a new, two million square foot automotive assembly plant in 2000. We just can’t afford to waste time and energy undermining each other. “I knew from past experience with the Newark plant that Pecos River could help us change how we work together. In order to meet our business goals, we needed to trust and respect each other and communicate more openly and honestly. What happened far exceeded my expectations. As we get to know each other better on a business and personal level, our attitudes toward each other have improved significantly. We think less about ourselves and more about what’s best for the team and the organization. “Pecos River has worked hard to help us practice and apply the concepts we have learned. One of the most valuable things Brenda [a Pecos River senior consultant] has done has been to build a personal relationship with each member of the team — acting as a close friend, coach and sounding board. She’s willing to tell us the stuff we already know, but aren’t always willing to hear. And as we continue practicing new ways of thinking and acting, it won’t be long before sustaining high levels of trust and respect will come naturally. We’re doing it ourselves, but we’re not doing it alone. “The impact has been nothing short of amazing. The alignment to total operational objectives is focused and condensed and the effectiveness and mood of the team has risen exponentially. We are not at the level of business objective performance that we want to ultimately achieve, but we are on the right path — dedicated as a group to realizing our combined potential — as human beings and as a company. “Our experience has been so beneficial that I recommend Pecos River to anyone who is interested in discovering faster, easier, more exciting and more fulfilling ways to create business results.” |
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